Returns
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Because we want you to love your packages, we give you 20 days to make sure you want to keep them. If you are not pleased with your online purchase within 20 days after the purchase date, just return the item in new and unworn condition with the original box and packaging to us.
To complete your return, we require a receipt or proof of purchase. Please contact our customer support at support@daywolfsports.com and we are happy to assist you with your request.
Please note, we do not accept returns for socks ，underwear, and insoles items due to health reasons, please make your selections carefully.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@daywolfsports.com
Exchanges (if applicable)
We only replace items if they are defective or damaged WITHOUT YOUR WRONG OPERATIONS. If you need to exchange it for the same item, please contact us to get the Return Authorization number and we are happy to assist you.
Gift
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned items are received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should contact us to get the return authorization number and we are happy to assist you.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment less 15% of the original payment, within a 2-3 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ daywolfsports.com/
NOTE:
- If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.
- Refunds will be processed within 7 days after we receive your package. The refund will be issued to your the original payment account, as per your request.
Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
- The original shipping fee and insurance are non-refundable.
If you have any issues with your return, you must contact Customer Support within 60 days after your order was first placed.
